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Home Return and refund policy

Return and refund policy

Return and refund policy

Happy Returns, Happy Paws!

We want you and your furry friend to be completely satisfied with your BougiePaw purchase. If for any reason you're not thrilled, we've got you covered.

Interest:

At BougiePaw, we believe in providing exceptional customer service. Our return and refund policy is designed to make your shopping experience as stress-free as possible. We stand behind the quality of our products and want you to feel confident in your purchase.

Desire:

We understand that sometimes things don't work out as planned. That's why we offer hassle-free returns and refunds. Your satisfaction is our top priority.

Action:

Eligibility for Returns:

  • Items must be returned within [number] days of the purchase date.
  • Items must be in original condition, unworn, and with all tags attached.
  • Sale items are final sale.

Initiating a Return:

  1. Contact our customer support team at [email protected] to request a return authorization number (RA).
  2. Carefully pack the item(s) in the original packaging, including all accessories.
  3. Ship the package to the return address provided by our customer support team.
  4. Once we receive and inspect the returned item, we will process your refund.

Refunds:

  • Refunds will be issued to the original payment method within [number] business days of receiving the returned item(s).
  • Shipping costs are non-refundable unless the return is due to our error.

Exceptions:

  • Certain items, such as personalized or custom-made products, cannot be returned.
  • Items returned without a return authorization number may be subject to a restocking fee.

Contact Us:

If you have any questions or concerns about our return and refund policy, please contact our customer support team at [email protected] or [phone number].   

 Note:

  • Replace the placeholders with specific details relevant to your business.
  • Consider adding a FAQ section to address common questions about returns and refunds.
  • Make sure to comply with all applicable state and federal laws regarding returns and refunds.